Payment Policy

At Hair System Care (HSC), we are committed to providing a safe, secure, and transparent payment experience for all our customers. This Payment Policy outlines how payments are processed on our website, what methods are accepted, and what customers can expect in different payment scenarios. By placing an order with us, you agree to the terms described below.

Accepted Payment Methods

We accept online payments exclusively through Razorpay, our authorized payment gateway partner. Customers can choose from a wide range of supported payment options, including:

• Unified Payments Interface (UPI)
• Credit Cards (Visa, MasterCard, RuPay, American Express, and more)
• Debit Cards (all major banks in India)
• Net Banking (supported banks listed on Razorpay)
• Digital Wallets

Please note that we do not offer Cash on Delivery (COD) as a payment option.

Currency and Region

All payments are processed in Indian Rupees (INR ₹) only. Our products and services are currently available exclusively for customers within India. Any attempt to make a purchase from outside India may result in automatic cancellation.

Secure Transactions

Your payment security is of utmost importance to us. All online payments are handled securely through Razorpay, which is certified with PCI DSS Level 1 compliance and industry-standard encryption protocols. This ensures that your sensitive information, such as card details or UPI IDs, is processed safely and directly by Razorpay. Hair System Care (HSC) does not store, access, or retain any customer payment data on our servers.

We also implement additional security measures such as SSL encryption and continuous monitoring to ensure your transactions are protected from unauthorized access.

Payment Confirmation

Once a payment is successfully completed, customers will receive an order confirmation via the registered email address provided during checkout. This confirmation serves as proof of your successful order placement. Customers are responsible for ensuring that the email address entered is accurate and accessible. If you do not receive a confirmation email within a reasonable time frame, please contact our support team at support@hairsystemcare.com.

Failed or Pending Transactions

Occasionally, a payment attempt may fail or remain pending. In such cases:

• If money has been deducted from your account but your order has not been confirmed, please immediately contact us with the payment screenshot and transaction details at support@hairsystemcare.com.
• You are also advised to check the payment status directly with your bank or payment service provider.
• If the payment has been successfully captured but the order has not been generated, we will assist you in resolving the issue in accordance with our Refund and Returns Policy.

Hair System Care (HSC) will not be liable for delays or issues arising from third-party banking systems or payment networks. However, we will provide full support in coordinating with the concerned parties.

Refunds and Cancellations

Refunds and cancellations are governed strictly by our Refund and Returns Policy. Customers are encouraged to read and understand this policy before completing a purchase. In case of any refund-related concerns, please reach out through our Contact Us page.

Customer Responsibility

Customers must ensure that all payment details, billing information, and contact information provided during checkout are accurate. HSC will not be held responsible for issues caused by incorrect or incomplete information. Customers are also responsible for ensuring sufficient funds or credit availability in their chosen payment method.

Compliance with Laws

All transactions on our website are subject to applicable Indian banking regulations, e-commerce laws, and Reserve Bank of India (RBI) guidelines. By using our services, you agree to comply with these regulations and any policies enforced by Razorpay or your payment provider.

Contact Information

For any queries, clarifications, or assistance regarding payments, you may reach us at:
Email: support@hairsystemcare.com
Or visit our Contact Us page.